Security Support Engineer, Identity and Access Management

Overview

You join Amazon IAM to help secure access at scale by guiding customers and remediating security issues. In this role you work with cross-functional teams to implement secure configurations and adopt new security products. You’ll leverage automation to drive bulk remediations and contribute to security tooling, while tracking metrics and documenting investigations. This position offers hands-on learning in security operations with a meaningful impact on Amazon’s security posture.

Pay / Benefits

• DEI events and learning experiences
• training and career growth resources
• flexible working culture/work-life balance
• opportunity to build experience across multiple areas
• collaborative and mentorship-focused environment

Responsibilities

• Handle security-related support cases in the IAM domain and escalate complex issues as needed
• Assist customers with remediation steps, identify blockers, and recognize patterns
• Help customers adopt new security products or adjust configurations to meet security standards
• Contribute to scripting and tooling to reduce manual effort and improve consistency
• Support security metrics delivery and identify improvement opportunities
• Document investigations with customer impact, steps taken, and status following data security guidelines

Key requirements

• Experience troubleshooting and debugging technical systems or in technical support
• Knowledge of UNIX/Linux operating systems
• Experience in at least one modern scripting or programming language (Python, Java, Scala, NodeJS)
• Bachelor’s degree or above in Computer Science, Computer Engineering, Cybersecurity, or related discipline

• Effective written and verbal communication across technical and non-technical audiences
• Ownership and accountability in escalated customer issues
• Proactive and independent work style to meet deadlines
• Security design review, threat modeling, risk analysis, and software testing techniques
• Scripting or programming in languages such as Ruby, Python, Shell/BASH, Java, C/C++, Perl
• Application security architecture, security code reviews, security testing, incident response, or security infrastructure

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