Customer Service Team Leader: Lead & Coach on the Shop Floor

William Hill in Leeds is seeking an experienced Customer Service Team Leader to supervise on the shop floor, drive excellent customer service, and lead a team of Customer Service Representatives. You will coach staff, maintain shop standards and displays, and promote safer gambling at all times.

The role includes opening/closing duties with a rota-based schedule across extended hours. The successful candidate will demonstrate strong people skills, a positive attitude, and the ability to engage

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