General Manager & Head of Customer Experience – London Hub

The Jockey Club is seeking a seasoned General Manager & Head of Customer Experience to lead Sandown Park’s raceday and non-raceday experiences, driving loyalty and commercial success across the London Hub. You will build high-performing teams and execute customer-centric strategies across hospitality, memberships and events.

In this senior role, you will champion a Hub-first approach, cultivate a One Team culture, and collaborate with stakeholders to ensure premium service, outstanding guest

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