Remote Second-Line Support Consultant for SaaS Healthcare

RLDatix is seeking a UK-based, remote Second Line Support Consultant to join the Medics Support Team. You will provide advanced technical and functional support for RLDatix workforce management solutions, incl. rostering, scheduling, and payroll products.

Responsibilities include handling escalations, troubleshooting complex issues, and collaborating with Engineering, Product, Cloud Operations, and Customer Success to improve service delivery and incident response.

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