Digital Delivery Manager – Websites

Overview

In this role, you will advance the Lloyds Banking Group digital presence by steering delivery of the corporate website and AI-enabled enhancements. You’ll collaborate across cross-functional teams to prioritise work, shape future development, and ensure high-quality content and performance. You will help transition the site to an AI-driven platform and optimize content for Generative Engine Optimisation, while maintaining a strong readership experience. This is a chance to influence digital strategy within a high-profile, mission-driven organisation.

Pay / Benefits

• generous pension contribution up to 15%
• annual performance-related bonus
• share schemes including free shares
• discounted shopping
• 30 days’ holiday plus bank holidays
• wellbeing initiatives and parental leave policies

Responsibilities

• Build strong internal relationships and collaborate with multiple teams
• Manage multiple projects and workstreams with effective prioritisation
• Collate and prioritise development work, website issues and defects; assist scoping and sizing
• Provide technical input to support future development and enhancements
• Drive the transition of the website towards an AI-enabled platform with technical and platform teams
• Ensure content is structured for AI outputs and oversee AI-related content strategies
• Support evolution from traditional SEO to Generative Engine Optimisation (GEO) with proper structuring and surfacing
• Embed AI into CMS workflows and tooling in collaboration with AI, Lab and platform teams
• Maintain day-to-day website content using a CMS for accuracy, optimisation and discoverability
• Coordinate testing, sign-off and issue resolution for the route-to-live process; occasional out-of-hours work
• Present progress and priorities to senior stakeholders

Key requirements

• Proven experience in project management from brief to execution
• Experience using JIRA and Confluence in an Agile environment
• Experience leading website development and delivery
• Strong technical understanding and ability to communicate with engineering teams
• Experience working with onshore and offshore development teams and managing priorities
• Experience with Adobe Experience Manager, user journeys and website optimisation and standards
• Strong writing skills for clear and accurate content
• Strong Microsoft Office skills (PowerPoint and Excel)
• Experience with Adobe Analytics and Content Square (desirable)
• AI literacy with demonstrated responsible use of AI to increase efficiency and creativity

• Strong written communication
• Stakeholder engagement
• Organised and able to prioritise multiple workstreams
• Adobe Experience Manager
• CMS workflows
• SEO and GEO

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