IT Service Desk Engineer – On-Site & Remote Support Pro

Sumer is seeking an experienced IT Service Desk Engineer to be the first point of contact for technical support across our nationwide client base. You will perform on-site visits and provide first/second line support, while collaborating with our Newcastle-upon-Tyne team to resolve incidents and implement improvements.

Strong knowledge of Windows OS, Microsoft 365, and Active Directory, plus networking basics, ITSM tools, and excellent problem-solving abilities are essential.

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