CX & Operations Lead: KM, QA & Complaints Optimisation

TalentHawk Limited is seeking an experienced CX & Operations Lead for a six-month contract in London. The role is hybrid with two in-office days per week and a focus on designing and embedding KM, QA, and complaints frameworks across Member Experience and Support.

You will guide the end-to-end KM lifecycle, build QA scorecards, strengthen complaints governance, and deliver an integrated rollout with BAU handover.

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