Customer Service Team Lead – Inspire, Coach & Drive Excellence

Teleperformance SE in the United Kingdom is seeking an experienced Customer Service Team Leader to inspire and manage a busy team delivering service for a UK banking client. You will coach, develop and mentor Agents to achieve qualitative and quantitative targets while ensuring full compliance with client rules and procedures.

You will foster a customer-centric culture focused on NPS, AHT and operational efficiency, conduct regular 1:1s, oversee performance reviews, and handle absence and

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