Customer Success Manager, Search Marketing Analytics- London

Overview

In this role you drive value for BrightEdge’s sophisticated customers by guiding adoption and optimizing SEO analytics across large organizations. You’ll translate business goals into platform workflows, present insights to executives, and expand platform use through strategic partnerships. You work closely with cross-functional teams to ensure BrightEdge delivers measurable impact on brand visibility and digital performance. A key hook is shaping how enterprises leverage AI-powered capabilities to unlock long-term customer success.

Pay / Benefits

• Competitive salary and bonus
• Comprehensive benefits (including BUPA healthcare)
• Fully stocked kitchens
• Social events
• Opportunity to expand experience and knowledge
• Smart and fun colleagues

Responsibilities

• Turn customer data and marketing insights into actionable strategies to boost visibility and performance
• Analyze data and present findings to customer leaders and executives
• Translate client goals into effective workflows, reporting, and use cases on the platform
• Lead customer sessions, train teams across divisions, and drive platform adoption
• Identify opportunities to increase platform value and enable advanced AI-powered use cases

Key requirements

• 5+ years of experience managing multiple customer accounts in Customer Success, Digital Marketing, Analytics, or related field
• Bachelor’s degree
• Data & Business Acumen to uncover needs, analyze data, and present executive recommendations
• Platform & Project Management experience driving technology adoption and managing complex integrations
• Digital Marketing expertise with working knowledge of SEO
• Analytics experience with Tableau, Domo, Power BI, Adobe Analytics, or similar tools

• communication
• presentation
• cross-functional collaboration
• Tableau
• Domo
• Power BI

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