IT Service Desk Specialist – First-Contact Support

Thames Water in Reading is seeking an IT Service Desk Analyst to provide frontline support for employees and contractors, handling calls via phone, email, and self-service, and logging incidents in ServiceNow. You will work closely with Incident Management and Request Fulfilment teams to resolve issues efficiently.

The role requires excellent customer service, strong communication, and the ability to work under pressure in a fast-paced office environment.

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