Process & Operational Excellence Delivery Manager

Overview

In this role you will drive end-to-end transformation within a core business function of Arch Insurance International, partnering with stakeholders to map and improve processes, measure performance, and implement sustainable improvements. You will champion continuous improvement across the business, embedding Lean principles to deliver customer-focused outcomes. The role sits under the Head of POE and emphasizes autonomy, data-driven decision making, and cross-functional collaboration. This is an opportunity to shape operational excellence at scale within a leading insurance organization.

Responsibilities

• Deliver high-quality outputs with attention to detail
• Plan and execute end-to-end transformation initiatives within a business unit
• Interpret data to measure performance and identify opportunities
• Collaborate with stakeholders to agree actions for continuous improvement
• Act as an ambassador for continuous improvement across the business
• Utilize core Lean (AMS) tools: process mapping, data collection, root cause analysis, performance management frameworks
• Demonstrate proficiency in project and program management
• Support planning, deployment and benefit measurement of improvement initiatives

Key requirements

• 5+ years as a lean practitioner with proven change delivery
• Experience in Financial Services and understanding of Operational Management Practices
• Development and implementation of Lean / Continuous Improvement initiatives
• Qualified Lean / Process Improvement leader, preferably in Insurance or Financial Services
• Academic qualifications: Degree preferred; additional Lean/PM qualifications (e.g., LSS Black Belt, Prince2, Scrum Master)

• Attention to detail
• Autonomy with strong results orientation
• Excellent written and verbal communication to senior leaders
• Lean tools and methodology (AMS)
• Process mapping
• Data collection and analysis

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