Senior Complex Complaints Specialist – UK

AIG in London seeks a Senior Customer Relations Officer to lead investigations of complex complaints, including high‑risk, executive, and FOS‑referred cases across the UK. The role emphasizes fair outcomes, evidence-based conclusions and timely remediation.

You will work to ensure compliance with FCA DISP, Consumer Duty and data protection, while engaging with stakeholders to implement practical solutions in a primarily office‑based setting.

#J-18808-Ljbffr…