Remote-First Director of Customer Experience & Journeys

B Lab is seeking a Director, Customer Experience to lead the organisation’s CX function, responsible for creating consistent, intuitive and valuable experiences that enable businesses to engage with B Lab’s certification, products and services while continuously improving impact across the customer lifecycle.

The role collaborates with Standards Solutions, Product, Growth and Engagement and acts as the organisation’s voice of the customer, translating insight into measurable improvements in

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