D365 CE Contact Center Techno-Functional Consultant (Remote)

Confidential is seeking an experienced D365 CE Contact Centre Functional & Technical Consultant to support a customer engagement and contact centre transformation programme. You will bridge business requirements with technical delivery, ensuring customer service processes and contact centre capabilities are implemented and optimised.

The role requires strong functional consulting and technical understanding across the Microsoft Dynamics 365 ecosystem, with experience in IVR/IDR, CCAI, and

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