Service Desk Team Lead – Lead 1st/2nd Line IT Support

UKTL is hiring a Service Desk Team Lead to balance hands-on technical support with people leadership and service improvement responsibilities. You will lead a small team of Service Desk Technicians, provide escalation support, and drive continuous service improvements for IT operations across the organisation.

You will supervise two technicians, mentor staff, manage performance, and ensure timely resolution of incidents and requests while maintaining high customer satisfaction.

#J-18808-Ljbffr…