Manager, Service Design, UKI Studio+ 1

Overview

In this role you drive service design outcomes for EY Studio+ UK, leading complex engagements across sectors and shaping transformative services. You collaborate with cross-functional teams to translate strategies into implementable service concepts, balancing desirability, viability, and feasibility. You will mentor a diverse team, manage client relationships, and push for measurable impact that aligns with EY’s mission of a better working world. This is a senior, hands-on leadership role with a strong emphasis on collaboration, storytelling, and delivering scalable solutions.

Pay / Benefits

• flexible working
• Total Rewards package
• career development
• coaching and feedback
• holidays
• health and well-being support

Responsibilities

• Analyse trends and identify financial implications of business strategies
• Promote EY strategy, services and values
• Develop and leverage a broad network across client organisations and professional bodies
• Build and maintain client relationships and connect EY teams to client contacts
• Maintain open, proactive communication with clients and internal teams
• Demonstrate credibility on specialist matters and guide work-in-progress with technical judgement
• Foster team spirit, collaboration, and achievement of goals
• Influence senior client teams and navigate diverse viewpoints to deliver solutions
• Create inclusive culture with timely feedback and coaching for colleagues
• Lead diverse and cross-service line teams to drive value for clients

Key requirements

• Proven experience as a Service Design Senior Manager with a portfolio of projects
• Ability to lead a large multidisciplinary design team and manage budgets
• Strong ability to present clear value propositions and translate services into client outcomes
• Contributions to a positive design team environment

• collaborative mindset
• strong communication of complex ideas
• empathy and user focus
• service design methods
• stakeholder management
• design leadership and team building

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