Lead Service Desk & Access Management Analyst

Reinsurance Group Of America, Incorporated (RGA) in Greater London seeks an experienced IT Service Desk professional to manage daily operations, optimize Enterprise Access Management, and ensure high-quality user support across regional teams.

You will oversee ticket workflows, improve processes, mentor staff, and coordinate on-call coverage, with a focus on customer service. Strong communication and problem-solving skills are essential to keep services resilient and compliant with standards.

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