IT Service Desk Analyst — Hybrid, VIP Support & PCI/CDE

Somerset Bridge Group is seeking a Service Desk Analyst in Newcastle to join our IT Service Delivery team on a fixed-term, full-time basis until March 2028. The role offers a UK-wide weekend compensation and a structured support environment designed to minimise downtime and maximise user productivity.

You will log and resolve tickets, provide frontline IT assistance, and collaborate with cross-functional teams to ensure secure, compliant, and efficient IT services across the business.

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