IT Service Desk Analyst — Hybrid, 1st Line Support

Simmons & Simmons is seeking an IT Support Analyst to join the IT Service Desk in Bristol. You will provide first-line support for IT applications and hardware, logging incidents, and resolving issues with a focus on first-time resolution.

The role involves shift-based hours, 7:00am to midnight, and collaboration with IT teams across the firm. You will work to KPI targets, assist in identifying recurring issues, and contribute to a knowledge base to improve service levels for remote offices and

#J-18808-Ljbffr…