Service Desk Analyst — 1st/2nd Line Support (Agile)

Vistry Group is hiring a Service Desk Analyst for our Cheltenham office. You will resolve incidents on first call using 1st and 2nd line support knowledge, escalating when needed.

The role offers agile working options, a competitive salary plus annual bonus, and a comprehensive benefits package including private healthcare and a generous pension.

You will need strong communication skills, ITSM familiarity, and the ability to work under pressure.

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