Service Desk Analyst: First-Contact IT Support Pro

Company: OCU Group
Apply for the Service Desk Analyst: First-Contact IT Support Pro
Location: Preston
Job Description:

OCU Group is seeking a proactive Service Desk Analyst to join the Digital Technology team in Preston. You will be the first point of contact for IT incidents, delivering professional support and enabling colleagues to work efficiently by resolving issues and fulfilling service requests.

You will troubleshoot effectively, log and track incidents, and work within ITIL-aligned processes to improve service quality across multiple sites.

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Posted: October 16th, 2026