Customer Service Administrator

You will work in collaboration with other services provided by Dorset Council and other external bodies, to facilitate a seamless service for all customers, whilst ensuring that the sharing of information is conducted in accordance with Millbrook’s policies and procedures.

The hours for Monday & Tuesday are set with a finish at 5pm to cover the needs of the business, but we can offer more flexibility on the remaining hours for the right candidate.

The Role

• Assist and manage incoming calls, answering any queries in a timely and professional manner
• Processing Invoices from contractors
• Monitoring shared inbox to answer queries and complete tasks required
• Creating relevant documents required by our Major Adaptation Team
• General administration that supports daily activities and duties

Strong experience in a similar busy and fast paced office environment

• Experience with company invoices & processing
• Excellent organisational skills with a keen eye for detail
• Previous administration and diary management experience
• Experience in prioritising and managing own workload effectively
• Professional and confident manner on the telephone and through email
• Competent IT skills with Microsoft Office programmes and ability to learn new systems
• Previous telephone based customer service experience
• Ability to work as part of a team and under your own initiative

Compensation and Benefits

An annual salary of £15,862.08

• 24 Hours Per Week – Monday to Wednesday, 8:30am – 5pm or Monday – Thursday 11am – 5pm
• 25 days holiday (plus bank holidays) plus optional 5 days unpaid (pro rata)
• Company Pension Scheme
• Life Assurance
• A rewards scheme – 200+ exclusive perks and discounts from leading retailers and leisure outlets

This role is working in a regulated activity and is subject to Social Media Screening and DBS disclosure.

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