IT Support Technician
Edinburgh Permanent £26,500 – £29,500
We’re currently recruiting for an IT Support Technician to join a successful and growing Managed Service Provider based in Edinburgh.
This is an excellent opportunity for someone with at least 12 months of IT support experience, or a recently completed IT apprenticeship, looking to develop their technical skills within a fast-paced, supportive environment. You’ll gain exposure to a wide range of technologies, clients and support challenges while receiving structured training and career development.
Working within a busy service desk team, you’ll be responsible for delivering high-quality technical support, managing support tickets, and helping clients resolve a variety of IT issues.
Key Responsibilities
- Provide first and second-line technical support to end users
- Respond to support requests via phone, email and live chat
- Log, update and manage tickets accurately through to resolution
- Troubleshoot hardware, software and connectivity issues
- Support Microsoft 365 services and cloud-based technologies
- Assist users with desktop, laptop, server and network-related issues
- Escalate complex incidents where required, ensuring clear handover information is provided
- Deliver excellent customer service across a varied client base
- Maintain technical documentation and knowledge base articles
- Work collaboratively with colleagues to ensure service levels are achieved
Skills & Experience Required
- Previous experience within an IT support role, ideally 12 months or more
- Strong interest in technology and troubleshooting
- Experience supporting Microsoft-based environments
- Knowledge of Microsoft 365 administration and support
- Understanding of Windows desktop operating systems
- Basic networking knowledge including TCP/IP, DNS and DHCP
- Excellent communication and customer service skills
- Strong organisation and attention to detail
- Ability to prioritise workloads and manage multiple tasks effectively
Experience working within a Managed Service Provider (MSP) environment would be highly advantageous but is not essential.
What’s on Offer
- Salary of £26,500 – £29,500 dependent on experience and technical ability
- Clear progression opportunities and technical specialisation pathways
- Regular mentoring and career development reviews
- 12 dedicated training days per year
- 6 charity days per year
- Contribution towards gym membership
- Private healthcare after six months’ service
- Ongoing training and professional development support
- Exposure to a broad range of technologies and client environments
- Supportive and collaborative team culture
Location: Edinburgh City Centre
Hours: Monday to Friday, 9:00am – 5:00pm
This is an office-based position and would suit an ambitious IT professional looking to build their career within a growing MSP that places a strong emphasis on training, development and long-term progression.
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