IT Support Technician

IT Support Technician

Marsh Mills, Plymouth | £30,000 | Monday-Friday, 8:30am-4:30pm

Are you an experienced IT professional looking for a varied role where you can combine hands-on technical work with customer support?

We’re recruiting for an innovative technology company specialising in Body Worn Camera and cloud-based solutions. Working within a small, friendly and dog-friendly team, you’ll support customers with installations, troubleshooting, device setup and ongoing technical support across a range of hardware, software and cloud-based systems.

The Role

• Providing 1st-3rd line technical support via phone, email, remote access and Teams
• Setting up, configuring and troubleshooting IT equipment and software
• Supporting Microsoft Azure and cloud-based solutions
• Assisting customers with installations, updates and technical queries
• Delivering customer training and support
• Testing, maintaining and preparing devices for deployment
• Supporting networking, connectivity and system integration projects

What We’re Looking For

• Previous IT support or IT technician experience
• Strong troubleshooting and problem-solving skills
• Excellent customer service and communication skills
• Experience with hardware, software and device configuration
• Ability to work independently and as part of a team
• Full driving licence preferred

What’s On Offer?

• £30,000 salary
• Monday-Friday, 8:30am-4:30pm
• Free on-site parking
• Friendly, close-knit team
• Relaxed working environment
• Exposure to a wide range of technologies and projects

ASAP start

If you’re looking for a role where no two days are the same and you can genuinely make an impact, I’d love to hear from you.

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