Customer-Centric Retail Sales Manager

Michaels is hiring a Sales Manager to lead a high-performing store team in Plymouth, MA. You will drive sales, manage front-end operations, and coach staff to deliver an exceptional customer experience aligned with brand standards.

You will supervise SOP adherence, oversee customer service quality, implement loyalty initiatives, and ensure efficient omni-channel execution including BOPIS and delivery. The role demands 3+ years in retail leadership and strong people skills.

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