We are the Housing Network (THN), a purpose-led organisation working in partnership with the YMCA to support our communities.
We are in an exciting period of growth and have risen to 200th in the FT1000 Fastest Growing Companies in Europe! Homelessness is a vast and complex issue that does not have a single solution. In understanding that reality, we’ve learned the importance of perspective; appreciating that if we continue to innovate, collaborate, and give our best, we are playing our part in making a vital difference.
We are a team that is absolutely committed to innovate, excel and be dependable in all that we do.
Working hard together to achieve our mission of providing Better Accommodation, Better Support, Better Partnerships, and as a result Better Business.
The Housing Network – Who are we?
The Housing Network is a purpose driven private limited company committed to delivering More than a Roof. We believe that when life is at its toughest, everyone deserves not just accommodation, but a safe and stable foundation from which to rebuild.
Operating across the UK from Scotland to the South Coast our 300+ dedicated professionals provide accommodation and tailored support to over 5,500 vulnerable individuals and families every night. Our portfolio includes self-contained, shared, supported, and specialist scheme homes designed to meet diverse and complex needs.
Working in partnership with over 100 Local Authorities and the Ministry of Justice, we design and deliver person-centred solutions aligned with public sector service specifications. We are committed to ensuring quality, value for money, and measurable outcomes for commissioners and residents alike.
At THN, we innovate, we excel, and we remain dependable united in our mission to provide Better Accommodation, Better Support, Better Partnerships and as a result, Better Business.
As we embark on our Strategy 2024-2029, “Homelessness: The Missing Piece”, this marks an exciting chapter in our journey. Over the next five years, we will expand to deliver more than 10,000 units of safe, inspiring accommodation, operating across 75% of Local Authority areas throughout the UK.
Role Overview – What is it?
To lead, coordinate and performance manage a remote team of Specialised Supported Housing Officers (SSHOs) delivering our Ministry of Justice CAS3 contract within a defined geographical region.
This role ensures that our services are delivered efficiently, compliantly and in line with contractual KPIs while maintaining the highest standards of support for residents with complex needs.
Operating from our Head Office in Luton, you will provide hands on leadership, direction and challenge to your regional team of SSHOs. The CAS3 resident group presents a broad range of vulnerabilities, complex needs and behaviours, requiring responsive leadership and strong operational oversight.
You will draw on your experience, judgement and resilience to:
- Support SSHOs to resolve complex cases and incidents
- Maintain performance against strict contractual KPIs
- Ensure compliance with service specifications and reporting requirements
- Drive consistent, high-quality resident outcomes
This is a fast-paced, high-pressure and varied role. Issues can and do arise, and you must remain calm, focused and solutions-driven when responding to operational challenges.
Man Duties – What needs to be done?
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