Patient Access Navigator – Call Centre

Banbury Cross Health Centre is seeking a proactive Contact Centre Agent to welcome patients and the public, handling queries via phone, email, and online channels. You will triage contacts to route to the appropriate clinical staff and signpost to alternative services when suitable.

The role requires empathy, confidentiality, and strong IT skills, with training provided. Full- or part-time hours may be available and shifts cover 8:00–19:00, Monday to Friday.

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