Commercial / Sales Coordinator
Job Title
Commercial / Sales Coordinator
Department
Sales / Commercial
Reports To
Head of Sales
Job Purpose
The Commercial / Sales Coordinator provides administrative and operational support to the sales and commercial teams. The role ensures the efficient processing of customer enquiries, quotations, orders, contracts, and sales-related activities while maintaining excellent customer service and supporting business growth objectives. The role will also provide administration/commercial support to the Managing Director as required.
Key Responsibilities
Sales Administration
Process customer quotations, sales orders, and contracts.
Maintainaccuratecustomer records within the CRM system.
Monitor order status and liaise with internal departments to ensuretimelydelivery.
Support the sales team with reports, presentations, and customer documentation.
Support finance withaccuratesales and pricing information
Track sales activities and update sales pipeline information.
Customer Service & Relationship Management
Act as a primary point of contact for customer enquiries.
Provide customers with product, pricing, and delivery information.
Build andmaintainpositive customer relationships.
Resolve customer issues promptly and escalate where necessary.
Commercial Support
Assistin preparing tenders, bids, and commercial proposals.
Support contract administration and ensure compliance with company procedures.
Assistwith pricing reviews and commercial data analysis.
Monitor customer agreements and renewal dates.
Reporting & Analysis
Produce regular sales performance reports and KPIs.
Analyse sales data andidentifytrends or opportunities.
Support forecasting and budgeting activities.
Maintainaccuratesales and commercial records.
Cross-Functional Collaboration
Work closely with Operations, Finance, Procurement, and Customer Service teams.
Coordinate communications between customers and internal stakeholders.
Support continuous improvement initiatives and process efficiencies.
Administration duties as required by the Managing Director,i.e..Minor commercial projects, travel planning,facilities support,room hire, events etc
Skills & Experience
Essential
Previousexperience in a Sales Coordinator, Commercial Coordinator, Customer Service, or Sales Administration role.
Strong administrative and organisational skills.
Proficient in Microsoft Office, particularly Excel, Word, and Outlook.
Excellent communication and interpersonal skills.
Ability to manage multiple priorities and meet deadlines.
Strong attention to detail and accuracy.
Desirable
Experience using CRM systems (e.g., Salesforce, HubSpot, Microsoft Dynamics).
Experience supporting tender or contract management processes.
Knowledge of commercial procedures and pricing structures.
Qualifications
GCSEs (or equivalent) including English and Mathematics.
Business Administration qualification (desirable).
Relevant sales or customer service qualification (desirable).
Benefits:Parking
WHJS1_NI
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