Credit Control Administrator

Overview

In this role you will manage a designated client debtor portfolio, applying effective collection methods to recover slow-paying debts while maintaining professional relationships. You’ll support the broader Credit Control team, respond to complex queries, and uphold strong controls and audit trails. Your work helps safeguard cash collection targets and informs risk management within a professional services environment. This position offers contributions to a collaborative finance function and opportunities to influence debt policy and processes.

Responsibilities

• Manage an allocated portfolio of client debtor accounts and apply appropriate collection methods
• Maintain accurate credit control records, diary actions, notifications and audit trails while handling confidential data
• Monitor cash collection against targets and assess monthly exposure to bad debt
• Coordinate with client and engagement teams before contacting for consent, ensuring proper credit actions
• Arrange bad debt write-offs and insolvency documentation with management approval
• Escalate difficult debt, litigation and legal-process matters with necessary documentation
• Respond to debt reviews and queries from internal/external clients, including covering the helpline and inbox
• Provide cover for the wider Credit Control team and support management reporting and analysis

Key requirements

• Experience in a credit control or finance role within an operational or professional services environment
• Understanding of credit management processes including litigation, insolvency, risk and credit checking
• Experience managing debt collection activity and maintaining credit control records and audit trails
• Ability to work with multiple demanding stakeholders and communicate difficult debt issues clearly
• Strong problem-solving skills for investigating queries and taking appropriate action
• Resilience and sound judgement in handling complex or sensitive client debt matters

• Clear communication
• Stakeholder management
• Problem-solving
• Credit control processes
• Data protection and privacy compliance
• Audit trail maintenance

…