Field Support Analyst

Overview

As a Field Support Analyst, you will deliver on-site IT support across Interiors London and Ecoworld London offices, ensuring smooth operations and strong customer satisfaction. You will work with the central IT team to implement fit-for-purpose solutions and manage regional IT assets and incidents. Your daily presence on site helps enable effective morning meetings and rapid issue resolution. This role combines hands-on user support with collaboration, planning, and governance to uphold IT standards and service quality.

Responsibilities

• Provide local end-user IT support for desktop, software, video conferencing, mobile, and new site setups
• Own IT issues and coordinate with the central IT team for cost-effective solutions
• Ensure compliance with legal IT requirements and maintain regional hardware asset registers
• Act as the information conduit between the region and the Service Delivery team
• Manage incident tickets per the Incident Management process with clear updates
• Plan and communicate weekly movement plans to support managers
• Contribute to annual objectives and cover other sites as needed
• Support other offices and sites to meet business needs

Key requirements

• Windows 11 certification
• Office 365 experience
• Active Directory experience
• Strong customer service skills
• Proactive and effective communicator (written and verbal)
• Full driving license
• Willingness to travel

• Customer-focused mindset
• Collaborative approach
• Effective communication
• Windows 11
• Office 365
• Active Directory

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