Business Operations Coordinator

Overview

In this role, you will support and optimize critical business operations across Sales, Revenue Operations, Billing, and Data teams. You will ensure Salesforce order data accuracy, assist downstream billing processes, and drive scalable process improvements. You act as a bridge between business stakeholders and operations, enabling clean data, aligned controls, and efficient workflows. You’ll work cross-functionally to identify trends, tighten pricing validation, and support governance and reporting within Visa Direct. This is an opportunity to shape data-driven processes at scale and contribute to transformational operational initiatives.

Responsibilities

• Maintain Salesforce order data accuracy for downstream billing and revenue processes
• Validate deal structures, pricing, and system controls with cross-functional teams
• Support preparation of materials, coordination of deliverables, and timely responses to business requests
• Track decisions, owners, milestones, risks, and dependencies; raise issues proactively
• Provide analytics, reporting, and project support across evolving priorities
• Monitor sales and marketing data to identify trends and data quality issues
• Identify and scope opportunities to improve business processes and execute operational projects
• Document and promote adoption of new processes to boost efficiency and data integrity
• Serve as a cross-functional liaison to drive alignment across Sales, Operations, Data, and other stakeholders
• Support scalable controls to ensure pricing validity, order accuracy, and billing readiness
• Analyze workflows and propose solutions to improve revenue recognition and reduce risk
• Define business requirements, assess impacts, and support change management for new tools
• Prepare insights and recommendations to support leadership decisions
• Foster data-driven decision-making and continual process simplification, automation, and reporting modernization

Key requirements

• Experience in business, sales, or revenue operations, order or billing operations, or related analytics
• Hands-on Salesforce experience in order management, account records, pricing, or related workflows
• Proficiency with Excel and PowerPoint; familiarity with AI tools and data analysis
• Understanding of sales operations, deal structures, pricing validation, and downstream billing
• Ability to identify process improvements and implement scalable solutions
• Strong cross-functional collaboration across Sales, Operations, Finance, Data, and Billing
• Ability to translate business needs into clear process requirements and workflows
• Excellent written and verbal communication; ability to influence and simplify complex concepts

• cross-functional collaboration
• analytical mindset
• effective communication
• Salesforce
• Excel
• PowerPoint

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