Senior Account Director

Overview

As Senior Account Director, you will lead strategic client partnerships and ensure delivery excellence across healthcare and life sciences accounts. You’ll coordinate with Strategy, Creative, Medical Strategy, Project Management, and Si-Reg teams to align client goals with compliant, high-quality programmes. You’ll drive opportunities to strengthen relationships, deliver commercial value, and ensure clarity and accountability in all work. This is a chance to shape integrated healthcare communications for a cross-functional client portfolio within a high-performance, people-first culture.

Responsibilities

• Lead day-to-day senior client relationships and ensure programmes meet objectives, timelines, budgets, and quality standards
• Oversee one or more healthcare/pharmaceutical accounts, including forecasting, scope management, and resource planning with Project Management
• Collaborate with Strategy, Creative, Medical Strategy, Project Management, and Si-Reg teams to deliver integrated, compliant healthcare communications
• Coach and develop Client Services team members to elevate account delivery
• Identify opportunities to grow client relationships through account planning, programme recommendations, and scope development

Key requirements

• 8+ years of client service experience in advertising, healthcare communications, pharmaceutical marketing, or agency environments with ownership of senior client relationships
• 3+ years in pharmaceutical/healthcare/life sciences/medical communications with understanding of regulated healthcare communications
• Experience managing complex client accounts with forecasting, budgeting, resource planning, and scope management across multiple workstreams
• Experience leading multidisciplinary teams across Strategy, Creative, Medical Strategy, Project Management, and Si-Reg to deliver integrated programmes
• Experience presenting strategic recommendations, programme updates, and business reviews to senior clients
• Proven coaching or mentoring of Client Services team members to support performance and delivery excellence

• strong collaboration and influencing abilities
• coaching and leadership
• clear communication with senior stakeholders
• financial forecasting and budgeting
• scope management and resource planning
• regulatory awareness and experience with Medical, Legal, and Regulatory review processes

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