Customer Business Manager

Overview

As Customer Business Manager for Wickes, you will own a dedicated product portfolio within a strategic retail partnership and drive its profitability. You will develop and execute commercial plans, spotting growth opportunities and ensuring annual sales and profitability targets are met. You’ll collaborate with Wickes teams and internal stakeholders to forecast, plan, and deliver results. This high-visibility role lets you influence account strategy and contribute to the growth of a rapidly expanding retail partnership.

Responsibilities

• Owning and delivering portfolio sales, volume and profitability targets
• Developing and implementing customer business plans, promotional programmes and ranging strategies
• Building strong, collaborative relationships with Wickes category and commercial teams
• Managing forecasting and planning activity to ensure accurate and timely delivery
• Overseeing CAPEX and A&P investments, ensuring maximum return and budget compliance
• Leading bespoke campaigns and initiatives to drive growth through effective in-store execution
• Working cross-functionally with Shopper Marketing, Field Sales, Finance, Digital and Marketing teams
• Communicating and briefing key customer initiatives across internal sales teams
• Supporting wider account projects and contributing to the overall Wickes growth strategy

Key requirements

• Previous sales experience, ideally within FMCG, retail or a customer-facing commercial environment
• Experience of managing a P&L and delivering profitable growth against commercial targets
• Strong analytical skills with the ability to identify opportunities and manage risk through data insights
• Excellent stakeholder management and influencing skills
• Experience working cross-functionally to deliver business objectives
• Strong organisational skills and the ability to perform under pressure and meet deadlines
• Proficiency in Microsoft Office applications
• Degree-level education is desirable but not essential

• relationship-building
• stakeholder management
• analytical thinking
• P&L management
• data analytics
• forecasting

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