Customer Experience Team Lead – Coaching & Performance

Worthing Homes is seeking a Customer Experience Team Leader to drive a high-performing team, coach individuals and deliver a professional, responsive service at first contact. You will balance coaching with hands-on support on calls and emails, shaping a culture of continuous improvement and customer focus.

You’ll lead performance management, QA calls, identify trends, and implement improvements while maintaining a visible presence and modelling outstanding service across Worthing Homes’

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