Service Manager

Overview

In this role you will lead a busy service department in a growing agricultural and ground-care business, driving customer service, engineering performance, and service profitability. You will manage Mobile and Workshop Engineers, plan workloads, and collaborate with parts, sales, and senior management to improve outcomes. The position offers leadership development, strong progression potential, and a stable, market‑focused environment. You’ll be a pivotal link between field teams and customers, shaping service delivery at scale.

Pay / Benefits

• Company Vehicle
• Pension Scheme
• Career progression
• 25 days holiday + bank holidays
• Ongoing leadership training
• Long-term progression opportunities

Responsibilities

• Lead and motivate a team of Mobile and Workshop Engineers
• Plan workloads, service schedules, and breakdown responses
• Monitor KPIs and service performance against business goals
• Support engineers with technical queries and escalation issues
• Ensure efficient workshop operations and productivity
• Maintain strong customer relationships and handle enquiries
• Drive service revenue growth and identify improvement opportunities
• Ensure health and safety compliance and company standards
• Conduct performance reviews, training plans, and staff development
• Collaborate with parts, sales, and senior management to boost performance

Key requirements

• Experience managing engineering or service teams
• Strong understanding of service operations and customer support
• Experience in agricultural, material handling, plant, construction equipment, commercial vehicles, or related sectors
• Excellent people management and communication skills
• Ability to organise workloads and maximise engineer productivity
• Commercial awareness and KPI management experience
• Full UK Driving Licence

• leadership
• communication
• problem-solving
• engineering team leadership
• KPI management
• service operations

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