Service Administrator
Salary: £27,000 per year
Location: Stevenage
Hours: Monday – Friday, 9am to 5pm
Contract: Permanent
About the Role
A fantastic opportunity has become available for a proactive and organised Service Administrator to join a growing operations team. This role is ideal for someone who enjoys variety, thrives in a busy environment, and takes pride in delivering exceptional service to clients and colleagues alike.
As the first point of contact for support, you’ll play a crucial part in ensuring service requests are handled efficiently, engineers are scheduled promptly, and clients receive a seamless experience.
Key Responsibilities
- Monitoring and responding to emails in the service inbox
- Answering incoming calls to the Service Desk
- Logging client requests across internal and external systems
- Scheduling engineer visits and coordinating their attendance
- Closing completed jobs on the internal job management system
- Booking couriers and tracking shipments
- Managing the return of faulty equipment to suppliers or manufacturers
- Sending Welcome Packs to newly onboarded clients
About You
The ideal candidate will bring a positive attitude, strong organisational skills, and a commitment to excellent customer service.
- Experienced in a similar service led or administrative role
- Highly organised with exceptional attention to detail
- Confident managing multiple tasks and prioritising effectively
- An excellent communicator, both written and verbal
- Friendly, approachable, and professional when dealing with clients
- Reliable, proactive, and comfortable working in a fast‑paced office environment
What’s in It for You?
- Monday-Friday, 9am-5pm working pattern
- 23 days holiday plus bank holidays, rising with length of service
- Supportive, friendly, and collaborative team culture
- Pension scheme
- Company Christmas bonus
- On‑site parking
- Regular company events
- Full training provided with ongoing development opportunities
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