Customer Service Ops Lead: Order & Logistics Excellence

Merck Gruppe – MSD Sharp & Dohme in Milton Keynes, UK, is seeking a Lead Associate, Customer Service to steer day-to-day operations of the Order & Logistics function, focusing on order management, inventory allocation, and on-time fulfilment.

You will drive continuous improvements, mentor a high-performing team, and partner with Demand Planning, Supply Chain, and Commercial teams to balance demand with stock while using SAP and other digital tools to enhance customer experience.

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