Offensive Security Service Delivery Manager

Overview

In this role you will orchestrate the operational delivery of Offensive Security services, bridging security specialists, project teams, customers and partners. You will oversee penetration testing, red teaming, and purple teaming engagements from start to finish, enabling teams to focus on high-quality security assurance. You’ll manage planning, governance, and continuous service improvement across the function, contributing to scalable, reliable security delivery. This position sits within GIS Cyber and offers a chance to shape how security services are delivered at scale.

Responsibilities

• Own end-to-end delivery of Offensive Security services, both internal and externally delivered
• Coordinate penetration testing, red team, and purple team engagements from request to completion
• Manage engagement planning, milestones, resource allocation, and delivery priorities
• Act as the primary operational contact for project teams, service managers, customers and stakeholders
• Manage the Offensive Security demand pipeline with capacity planning and forecasting
• Coordinate internal resources and third-party suppliers to ensure service delivery
• Oversee engagement governance including risk management, issue resolution, reporting and service metrics
• Support audit, compliance and assurance activities while maintaining operational documentation and service records
• Drive continual service improvement, process optimisation and automation across Offensive Security

Key requirements

• Experience delivering cyber security consultancy, professional services or technical service offerings
• Strong service delivery, planning, scheduling and workload management skills
• Experience managing multiple concurrent workstreams and competing priorities
• Excellent stakeholder management and communication skills with ability to influence at all levels
• Strong customer relationship management and supplier coordination experience
• Experience managing risks, issues, dependencies and operational governance activities
• Strong organisational, analytical and problem-solving skills
• Ability to work independently while building effective relationships across technical and non-technical teams

• Stakeholder management
• Communication
• Analytical thinking
• Problem-solving
• Cross-functional collaboration
• Independence

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