PFI Contract Manager

Overview

As FM Co Contract Manager you will oversee day-to-day delivery of an NHS PFI facilities management contract, ensuring safe, compliant and cost-effective services. You act as the main operational interface with the Client, Project Co and stakeholders, managing performance, reporting, and commercial risks while coordinating site teams and the supply chain. You translate complex contract requirements into actionable operations and maintain auditable records and KPIs. This role offers impact at scale within healthcare facilities, with a focus on reliability and statutory compliance.

Responsibilities

• Own and manage daily delivery of the NHS PFI contract ensuring outputs meet specifications and obligations
• Become subject matter expert on the account and maintain understanding of project agreements and service requirements
• Follow contract calendar for submissions, meetings, reporting deadlines, inspections and reviews
• Oversee planned preventive maintenance, reactive works, statutory inspections and lifecycle interfaces using CAFM and helpdesk data
• Monitor KPIs and service performance, validate data and maintain auditable evidence
• Administer payment mechanism information, manage deductions and disputes, and minimize financial exposure
• Prepare accurate monthly performance reports, meeting packs, and supporting records
• Coordinate contract review meetings, record decisions and track actions to closure
• Maintain contract registers for risks, variations, change control, and asset lifecycle information
• Ensure statutory, health and safety, environmental and quality requirements are managed through processes and specialists

Key requirements

• Experience managing FM service delivery and contract administration, preferably NHS healthcare or PFI/PPP
• Knowledge of PFI output specs, performance monitoring, payment mechanisms, notices and change control
• Ability to interpret contracts and translate into operational plans
• Understanding of hard FM/building services and interfaces between PPM, reactive maintenance and lifecycle
• Commercial awareness including budget control, deductions, variation management and contractual risk
• Confident use of CAFM/helpdesk systems, Excel and reporting tools, with data analysis and record-keeping
• Clear, professional communication with NHS stakeholders, Project Co, subcontractors and colleagues
• Strong organisational skills, attention to detail and ability to meet deadlines
• Proactive problem-solving and escalation when needed
• Ability to coordinate a small team and external service providers

• clear and professional communication
• proactive problem-solving
• strong organisation and prioritisation
• CAFM
• helpdesk systems
• Excel

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