Front-Line Team Leader: Compassionate Customer Care

Nationwide is hiring a Front-Line Manager to lead a team within our Specialist Support Team, delivering heartfelt service to customers with complex needs through telephony and back-office channels. The role focuses on coaching, developing and achieving high performance while upholding our Purpose, Strategic Aims and Values.

You’ll work in a hybrid model across UK offices, with regular in-person collaboration at Gosforth, Leeds or Glasgow sites, and standard in-office 2 days a week or 40% for

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