Circle Cloud Communications – Southampton Onsite
Basic £50K -£75K depending on experience. Realistic OTE £100K – £150K
Ready to lead, inspire, and drive growth?
At circle.cloud, we’re passionate about helping businesses work smarter through technology, and we’re looking for an ambitious Sales Manager to help us on our growth journey. If you’re a natural leader with a passion for sales, a knack for building winning teams, and the drive to turn opportunities into results, this is your chance to make a real impact, bring fresh ideas to the table, and be part of something exciting. Think you’ve got what it takes?
Motivation and Culture
Maintain and build an abundance mindset across the team: there is always another appointment, always a deal to be done
Reinforce a no-excuse culture: every rep controls their own attitude, preparation, and execution
Recognise achievements publicly and celebrate effort alongside results
Be the team’s advocate, coach, and biggest supporter: the good cop, not the disciplinarian
Make it easier for people to perform, not harder
State Management and the Reset
Spot dips in rep performance or mindset early and intervene before they become trends
Proactively reset reps between appointments that do not go well: a conversation, a reframe, a reminder of what they are capable of
Develop a feel for where each rep is at any given point and act accordingly
Ensure no rep carries a bad appointment into the next one
Talent Development
Maintain a clear picture of each rep’s strengths, areas for improvement, and potential trajectory
Identify reps ready for more responsibility and pair stronger performers with those developing
Create personalised growth paths for each individual
Measure personal success by the progress of the people around you
Team Development Strategy
Own the structure and direction of the team’s ongoing development at both team and individual level
Identify shared areas for improvement and plan themed training cycles accordingly
Ensure team capabilities evolve in line with product changes, market conditions, and business objectives
All formal team training sessions held on Fridays
Recruitment
Lead interviews for field sales candidates (interviews are scheduled for you)
Assess attitude, coachability, resilience, and cultural fit alongside experience
Take accountability for building a team you can develop and are proud of
Onboarding and Training
Administer all training for new starters and prepare them for their final assessment before selling
Cover product knowledge, the sales process, objection handling, appointment structure, and expected standards
Embed sales psychology from day one: how buyers decide, how to build rapport, how mindset influences outcomes
Ongoing Training and Coaching
Run regular group workshops and targeted sessions on specific areas for improvement
Weave sales psychology throughout all training, not just at onboarding
Work with reps ahead of specific upcoming appointments: review the approach, anticipate objections, ensure they are in the right frame of mind to close
Shadowing and Field Accompaniment
Accompany reps on live appointments as a development tool, not an inspection
Complete a structured feedback document after every visit covering: opening, rapport, discovery, presentation, objection handling, close, and rep mindset throughout
Debrief the rep using the feedback document as a basis for focused development
Invite reps to shadow you in a demonstration capacity where it would aid their development
Build and maintain the shadowing feedback document as a living tool, updating it as the sales process evolves
Thursday Afternoon Debrief
Weekly structured debrief with the CEO and/or Commercial Director
Cover the week’s performance, team themes, individual rep progress, any concerns, and priorities for the following week
Call and Pitch Review
Review recordings and live observations to assess key moments: opening, discovery, presentation, close
Feed recurring areas for improvement directly into the next Friday training session
Objection Handling Library
Build and maintain a living resource of objection responses tailored to circle.cloud’s products and customer types
Review and update regularly as new objections emerge from the field
Training Guide
Build, own, and continuously update a comprehensive training guide covering both new starters and existing reps
Cover the full sales process, product knowledge, sales psychology, objection handling, and appointment standards
This is a living document: add to it, correct it, keep it current
Performance Data and Cancellation Management
Stay across conversion rates, appointment activity, deal values, and pipeline to identify coaching priorities
Monitor cancellation rates at individual and team level; identify root causes and work proactively with reps to address them
Close deals that stick: take ownership of cancellation reduction as a coaching outcome
Self-Development and Continuous Learning
Continuously develop across three areas: sales psychology, market and product knowledge, and coaching techniques
Read, study, and stay current: bring what you learn back into the team in a practical, applied way
Be the most curious person in the room and model the learning mindset you want to see in others
Recognition and Incentive Input
Suggest incentive structures, competitions, and recognition moments that will land well with the team, feeding recommendations to commercial leadership
Relationship with the Telemarketing Function
Maintain a healthy working relationship with the telemarketing function (you are not training them)
Use appointment quality and volume context to distinguish between a booking problem and a skills gap
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