Digital Manager

Overview

In this Digital Manager role, you will support and continually improve LSE’s digital services as part of the Digital Communications team. You’ll manage day‑to‑day operations, respond to helpdesk inquiries, and fix issues across the main website, blogs, and student-facing app. You will own digital projects, including cookie consent and compliance, coordinating with internal teams and external suppliers. This position combines hands‑on platform support with driving service improvements to enhance user experiences for staff, students, and editors.

Pay / Benefits

• occupational pension scheme
• generous annual leave
• excellent training and development opportunities

Responsibilities

• Manage and triage digital support inquiries across CMS platforms and services
• Troubleshoot issues and track resolutions to maintain smooth day‑to‑day operation of digital platforms
• Improve Helpdesk workflows, guidance, documentation, and response templates
• Take ownership of digital projects and workstreams (e.g., cookie consent, compliance) with internal teams and external suppliers
• Support platforms underpinning the LSE website, blogs, and student-facing application, including analytics and search tools
• Use analytics to monitor performance and inform improvements
• Collaborate with staff, students, and content editors to deliver timely digital updates

Key requirements

• Strong experience supporting digital platforms and CMS services (Contensis, WordPress or equivalent)
• Experience managing digital support inquiries, triage, troubleshooting, and resolution tracking
• Proactive approach to digital service improvement with ability to refine workflows and guidance
• Experience delivering digital projects and workstreams with planning and coordination of internal and external stakeholders
• Experience using analytics tools (Google Analytics, Google Tag Manager) to monitor performance and inform improvements

• Effective communication with staff, students and content editors
• Proactive problem solving and process improvement mindset
• Cross-functional collaboration and stakeholder management
• Enterprise CMS platforms (Contensis, WordPress)
• Digital analytics (Google Analytics, Google Tag Manager)
• Helpdesk and incident management

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