Coach-Driven Customer Service Team Leader

SP Energy Networks, part of the Iberdrola Group, is seeking a Customer Service Team Leader in the Prenton area. You will coach a high-performing team, use data to drive improvements and work with internal stakeholders to resolve complex issues.

The role emphasizes development of colleagues and delivering excellent customer outcomes. You will lead with a coaching mindset, manage priorities in a fast-paced environment and strive for continuous improvement, while ensuring adherence to service

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