Head of Customer Service Solutions Product Management

Overview

As Head of Customer Service Solutions Product Management, you will lead the global pricing and service product strategy for Malvern Panalytical’s aftermarket business. You’ll drive revenue growth, profitability, and price realization while delivering greater customer value across a worldwide installed base. You collaborate across functions to lead pricing, contracts, digital services, and commercial transformation, building scalable, data-driven pricing frameworks. This leadership role offers high visibility and impact on long-term growth and market competitiveness.

Pay / Benefits

• Competitive Salary + Benefits Package
• opportunities for professional and leadership development
• high-visibility transformation initiatives
• global collaboration across multiple functions

Responsibilities

• Develop and execute global pricing strategy for parts, consumables, contracts, labour, premium and digital services
• Lead pricing transformation initiatives including automated systems, governance, and scalable methodologies
• Advance service contract commercialization, renewals, and recurring revenue performance
• Grow the global service product portfolio with digital services, subscriptions, predictive maintenance, remote support, and outcomes-based offerings
• Build analytics capabilities to support data-driven pricing, profitability, and growth decisions
• Lead and develop a global team of pricing, service product management, and business analytics professionals with senior-most stakeholders across the organization

Key requirements

• Bachelor’s degree in Business, Engineering, Economics, Finance, Marketing, or related field
• 10+ years in product management, pricing, service commercialization, aftermarket services, or related leadership
• Proven experience leading global pricing or transformation programs with measurable results
• Strong financial, commercial, and analytical skills using data to inform decisions
• Experience in service-based, capital equipment, scientific instrumentation, life sciences, industrial tech, or similar B2B environments
• Exceptional stakeholder management and ability to influence senior executives across global organisations

• stakeholder management
• leadership
• influence across senior levels
• pricing strategy and governance
• pricing automation systems
• profitability analytics

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