Company: The London Borough of Havering
Location:
Job Description:
Overview
In this role you drive quality assurance for adult social care with Havering’s Quality and Provider Engagement Team. You will monitor services, gather input from residents and professionals, and translate findings into actionable improvement actions. You’ll produce evidence-based reports, escalate risks, and work with providers and partners to raise standards. This is a hands-on, collaborative role that shapes safer, person-centred care across a range of services. You will play a key part in safeguarding and service improvement at scale.
Responsibilities
- Undertaking quality monitoring visits across a range of adult social care services
- Gathering feedback from people receiving care, their families and professionals
- Identifying quality concerns, assessing risks and escalating issues appropriately
- Producing evidence-based reports and maintaining accurate monitoring records
- Working constructively with providers to improve outcomes and share good practice
- Collaborating with commissioning, safeguarding and other partners to respond to concerns
Key requirements
- Experience in adult social care, quality assurance, commissioning or a related field
- Understanding of person-centred care and safeguarding
- Ability to analyse information, write clear reports and have constructive improvement conversations
- Strong organisational skills, sound judgement and ability to manage competing priorities
- analytical mindset
- clear communication
- collaborative approach
- report writing
- data interpretation
- risk assessment
…
Posted: October 17th, 2026