Unity Programme – Data Business Analyst

Overview

In this Business Analyst role, you will help drive delivery for a shared Unity solution across HMRC, DfT and MHCLG. You’ll provide analytical leadership to transform processes and digital services within a cross-government programme. You will structure ambiguity, plan approaches, and deliver practical, decision-ready outputs with governance in mind. You’ll lead cross-functional workshops and collaborate with senior stakeholders to enable faster, evidence-based decisions. This is a high-impact role at scale within a modernised shared services environment.

Pay / Benefits

• Flexible and Hybrid Working policies
• Generous leave starting at 25 days; rising to 30
• Civil Service Alpha pension contributions (28.97% of salary)
• Coaching and development
• Family friendly policies
• Personal support

Responsibilities

• Take ownership of ambiguous work, structure it, progress it, and deliver clear, practical outcomes
• Progress complex pieces of work independently to completion
• Plan approach, identify needs, and assemble the right people to deliver high-quality outputs
• Ensure materials are decision-ready and aligned with programme objectives and governance
• Lead workshops with departmental leaders, SMEs, partners and operational teams
• Shape and assess delivery options considering feasibility, policy alignment, risks and service impact
• Distil diverse viewpoints into clear, evidence-based recommendations
• Contribute to transformation planning, readiness assessment and transition design
• Collaborate with operational leaders to ensure new processes, roles and services are viable
• Work with multiple government departments and delivery partners
• Act as a trusted analytical lead who can influence without formal authority

Key requirements

• Large-scale transformation experience
• Strong analytical clarity to simplify complex information
• Curiosity and continuous improvement mindset
• Pragmatic, delivery-focused approach
• Resilience in ambiguity and changing environments
• Influential communicator who can bring people with you
• Collaborative across departments, professions, and partners
• Clear communication of complex information to diverse audiences
• Experience in process design, service design, target operating model development, and requirements definition
• Willingness to travel for cross-government meetings
• Desirable: ServiceNow and UX/CX design familiarity
• Desirable: ERP systems experience, specifically SAP S/4HANA

• Collaborative
• Influential
• Clear communicator
• ServiceNow (UX/CX design)
• SAP S/4HANA
• ERP systems experience

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