Company: Slater and Gordon Lawyers (UK)
Location: Liverpool
Job Description:
Slater and Gordon Lawyers (UK) is seeking an experienced Complaints Manager to lead a team of Complaints Analysts within our consumer-focused legal services. You will oversee complex investigations, ensure regulatory deadlines are met, and drive improvements across the complaints function.
As a subject matter expert in the Legal Ombudsman framework, you will coach staff, analyse trends, liaise with legal teams and senior management, and maintain a culture of customer focus and fairness.
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Posted: October 17th, 2026