Senior Database Manager (Fundraising)

Overview

As Senior Database Manager (Fundraising), you will lead the Raiser’s Edge (RE7) database and oversee processes underpinning fundraising, Membership and Patron activity. You will work within the Development Strategy and Operations team to ensure data accuracy, security and robust data workflows that enable fundraising, stewardship, reporting and decision-making. You’ll help ready the CRM and data infrastructure to support a major capital campaign and the museum’s growing fundraising needs. This role blends data leadership, people management and continuous improvement in a mission-driven cultural institution.

Responsibilities

• Lead and continuously improve the Raiser’s Edge (RE7) database to ensure high data quality, security and integrity
• Manage and develop a small database team, setting priorities for income processing, data selections, reporting and other key activities
• Oversee Development income processing (pledges, donations, partnership income) and Membership/Patron direct debits, Gift Aid, financial reconciliations
• Deliver accurate data processes (mailing selections, financial and non-financial reporting) to support fundraising, communications and budgeting
• Identify issues and drive practical improvements to database processes and ways of working
• Support readiness for a capital campaign and future CRM needs in the context of the Masterplan
• Collaborate with colleagues to troubleshoot and implement effective data solutions

Key requirements

• Fundraising and/or Membership CRM experience
• Proficiency in Raiser’s Edge, ideally RE7
• Strong people management skills with ability to lead a small team
• Experience handling financial and non-financial data and developing robust processes
• Knowledge of GDPR, data protection, data security and fundraising/financial standards
• Experience with Gift Aid and income processing, plus direct debit processing understanding
• Advanced Excel skills for complex data, mailing lists and selections
• Ability to identify issues, troubleshoot and develop practical solutions in collaboration with colleagues

• People leadership
• Collaborative problem-solving
• Attention to detail
• Raiser’s Edge (RE7)
• Fundraising CRM
• GDPR compliance and data protection

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