Senior Service Desk Lead — 24×7 Incident & Support

ITPS is seeking a Service Desk Lead to head our multi-channel support team in a UK enterprise environment. You will prioritise work, own incidents end-to-end, and ensure clear communication during resolutions, including major incidents.

The role requires strong ITSM tooling experience (ServiceNow), ITIL certification, and the ability to coach analysts, coordinate with site engineers and third parties, and support VIPs in a 24×7 operation.

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