French & Spanish-Speaking Associate Customer Success Manager (UK Remote)

Overview

In this role, you will nurture and grow relationships with higher education institutions in Spain and France to maximize value from Turnitin’s services. You will develop account plans, drive adoption, and identify upsell opportunities while partnering with cross-functional teams. Your work supports educators and institutions in advancing teaching, learning, and academic integrity at scale. This is a remote-first position with a strong emphasis on collaboration, accountability, and measurable outcomes.

Pay / Benefits

• Remote First Culture
• Health Care Coverage
• Education Reimbursement
• Competitive Paid Time Off
• Parental Leave
• Retirement Plan with match/contribution

Responsibilities

• Manage a portfolio of higher education customers across Spain and France
• Build strategic relationships with stakeholders at multiple levels within institutions
• Drive adoption, satisfaction, retention, and long-term value for customers
• Develop and execute account plans aligned with customer goals
• Deliver business reviews, presentations, and customer engagement activities
• Identify and support upsell, cross-sell, and renewal opportunities
• Use customer insights and engagement data to manage risks and growth opportunities
• Collaborate with Sales, Product, Marketing, and Solutions teams to support customer needs
• Capture and share customer feedback to improve products and customer experience
• Generate referral opportunities and develop customer advocates
• Maintain accurate CRM records and account activity
• Continuously invest in personal and professional development

Key requirements

• 1–2 years of experience in Customer Success, Account Management, or similar client-facing role
• Fluent in English, Spanish, and French
• Strong interpersonal, communication, presentation, and negotiation skills
• Excellent problem-solving, time-management, and organizational skills
• Data-driven approach and experience using CRM/CS platforms (e.g., Salesforce)
• Collaborative with curiosity, accountability, and growth mindset
• Understanding of the education technology landscape and institutional challenges around teaching, learning, and academic integrity
• Proven ability to achieve retention, upsell, and satisfaction targets in a fast-paced environment

• interpersonal communication
• stakeholder management
• presentation skills
• CRM/Customer Success platforms (e.g., Salesforce)
• data-driven decision making
• presentation and reporting

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